I have a big bill that is coming out today and I had to borrow money so my account won't go under. What in the actual heck?! No I will not be waiting another two weeks for an email that I'm suppose to reply to immediately that will never be sent in the first place. Over all, I paid $350+ dollars for a $200 worth of groceries. No refund yet. add to that annual fees and/or delivery fees plus service fees overweight fees if you order more than 4-5 2 litter pop drinks! If this money is not returned, I will be filing a police report, as this is theft, plain and simple. 24 âInstacart.comâ Reviews. They debited my account and my recipient never received her gift certificate, the only reason I turned to Instacart was because Shipt didn’t serve my friend’s state of Illinois. While the idea of instacart is great, it doesn't respect the privacy of the customers. And they always communicate. It was great having food delivered instead of having to pick it up. Shop and deliver groceries and everyday essentials with Instacart. You can find contact details for Instacart above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I have chatted with several different customer service reps they all said it was going to be escalated it has been hours and no response. Instacart says 70 percent of its retail partners charge the same price in-store as they charge via Instacart's curbside pickup and delivery services. And the most frustrating thing is, I have emailed them 3 times now to have these resolved and so far, nothing (they have no contact number) . Your first delivery is free. I don't know why this is has not been approached yet. My app would freeze or lock up during orders and nothing I could do. My husband and I were dependent on grocery delivery because we were isolated for being COVID positive. Instacart Shopper Summary. We got the “delivery in 15 minutes” text about 2.5 hours in but nothing was ever delivered. Instacart is consistently THE WORST I have EVER had the displeasure of using. Overcharging customers and then doing the dumbest replacements. © 2020 Trustpilot, Inc. All rights reserved. So Buyer BEWARE. Instacart was first mentioned on PissedConsumer on Jun 16, 2015 and since then this brand received 2107 reviews.. Instacart ranks 49 of 253 in Food Delivery ⦠Instacart Canada Review Today, we will discuss another popular meal delivery service, Instacart. Find everything you usually buy and get suggestions on amazing new items too. Forget this company. A driver told me I should contact them to cancel. Log In. Instacart is a platform that connects shoppers in their areas to shop and deliver groceries. But, instacart CS team says that they don’t charge extra and they only charge service fee which is 8$ in my case. Instacart claims to keep items at the same price as they are available in store but note that in some cases the price will be higher than the store price. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. See more of Instacart Shopper Canada on Facebook. This would be confirmed in an email. Its headquarters might be in Silicon Valley, but Instacartâs founder is Canadian Apoorva Mehta. They are a ripoff and taking advantage of people. Instacart Shopper Summary. This article reviews Instacart Express, and whether it's worth the ⦠The agent I spoke with today said he would refund the money but would't listen when I tried to tell him I didn't owe what their receipt states.So my calculation is as follows:Store sub total - $171.58Instacart fees and taxes - 3.99 + 9.08 + 9.08 (mandatory tip) + Grocery Hst - 1.83 + their taxes 2.00 = 25.98Total receipt - 197.56 - from $230 they took from my account - 32.44 should be returned plus the 37 refund - a total of $69.44 should be returned to my account. I called Real Canadian Superstore and of course they told me they can't do anything as instacart is a third party. I wish I could give zero stars! Becoming an Instacart shopper wonât make you rich, but it is a legit and viable side hustle option. Get started with your application to be an Instacart ⦠or. Just got a rotisserie chicken and heavy cream in an order. I am very surprised that so many others have negative experiences. Now it's easier to find great businesses with recommendations. Shopper texted me that he had begun shopping. Instacart was first mentioned on PissedConsumer on Jun 16, 2015 and since then this brand received 2097 reviews.. Instacart ranks 49 of 252 in Food Delivery category. I not only use Instacart for my family but for friends, extended family and others in need. © 2020 Trustpilot, Inc. All rights reserved. I guess I’ll be calling my bank on Monday to charge back the money they took. That's really too bad because my friends have tried other delivery services which do not offer any substitutions or changes and if out of the exact brand of milk you chose - no milk delivered. as my loyalty card was not used for my purchase at Real Canadian Superstore. It seems simple, right? Big ripoff! Consumers use the mobile app that links up to most well ⦠I ordered a delivery I was on the Superstore website. By anon U. St. John's. Very Bad. Instacart Reviews by Job Title. When I phoned to ask what was going on with this I was hung up on and could not contact them again unless I use email or wait another 30-45 minutes on the phone. Iâve found that the price of the products from Instacart are usually about 3% higher than if I were to shop in the store. The company was founded in 2012 and is currently valued at $8 billion. Fast forward to March and we were quarantining in our home for 14 days due to travel , symptoms and immuno compromised systems. Then he/she tells me to contact the groccery store?? How is this even legal for a company to hassle this many people across the continent? They are thieves. Ive been dealing with customer service for 2 days now. I just ordered for the first time yesterday. Can’t figure out if we were charged. I have tried using their app and ordered twice. I got ahold of someone on the online chat who said I’ll receive a refund. I was not paid what I was supposed to be at times and there was no way to get a hold of someone to fix any problems that came up. Used them for the first time today for a pickup from Costco - I ordered 3 boxes of frozen croissants and ended up with 3 boxes of ready baked - they refunded the difference, but I'm not sure what to do, now, with 90 baked croissants - will try to freeze and reheat,,,:o{ Might be OK to use them to pick up obvious items - the ability to have them scan a product and compare to the order might ensure they're getting the correct thing...?! The reviews about working for Instacart are mixed. We put this company in the category Other according to its activity. Ordered from Safeway where i get a club discount. so i fill my cart while im at work and schedule delivery for just about the time im getting home so that i can meet the shopper right away. They are saying I owe them over $200.Think before you use this company. I'm not a violent person but what if I were with bad intentions. Instacart helped itself to 80%!!!! Beware shoppers. 1.0 out of 5. Lies, deception, and terrible recruiting strategies for sure lay within this company. Instacart Express is an Instacart service that unlocks free delivery fees and reduced service fees for all orders over $35. So I ordered Mar 21 and scheduled delivery 25th. Get products you love delivered on the same day by Instacart. I have screenshots of the conversation. If I return product, bustbuy pay me only 409$.. Shoper help is all automated. As the pandemic continues, food insecurity continues to ⦠I am going to loose 50$. Log In. "Also note not at any time was I provided nor advised that you had to hit a monthly minimum....grrMaybe this is Superstore's fault or maybe your Instacart but I never had to sign up to use the service other than signing in with my PC ID. That would even.put the business location and patrons in the store at risk. Instacart has lost of issues specially with location of store to the area of the customer sometimes we drive 20 miles to the customer when there is a store much closer, Just and irriating for the customer we bust our buts to communicate with the customer and make sure that we are getting the items or replaceing them as the customer wishes if items are out of stock. The major problem, though, is with the ridiculous app. They sell your info and the service delivery is so bad it's laughable. Get ⦠I found instacart and what I thought was a blessing until I found out how they do business.First, off they Don't charge you the shelf price listed at the store they make there own prices and can be inflated as high as 30% on most if not all items, this would include cost-co, superstore, wall mart and pretty much all the stores listed on their site! Check out the full review below to learn about the pros and cons of Instacart, how to maximize your earnings, and possible alternatives. He asked about a replacement item which I approved. refuse to wear a mask in store. I input replacement options for each item and notes hoping all would be great. They just said sorry that express didn't work out for me. Business Details Location of This Business San Francisco, CA 94105-1871 Mehâ¦I could take it or leave it with Instacart. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Instacart Customer Service. Worst support and instacart charging 20% higher value+service fee+membership fee.I have ordered Apple Watch 6 and I paid 469$ to instacart but bestbuy received only 409$. Ratings and reviews have changed. You can be charged higher prices later. Even after more than an hour of chatting with support executives no luck, they abruptly ended conversation saying escalated to technical support to resolve the issue. Instacart evaluates criminal histories in accordance with this value and applicable local, state, and ⦠Customer service there needs some work as they do nothing about replacing it or crediting you. The shopper himself was very good at communicating with me prior to receiving the order I doubt I'll ever use the service again. I can understand the concern on markups on higher priced items but it’s acceptable for groceries. Can’t tell you how much expired meat and fruit I’ve had to toss in the trash. For an offer that was on instacart?? 2,091 reviews from Instacart Shoppers employees about Instacart Shoppers culture, salaries, benefits, work-life balance, management, job security, and more. Probably worst customer service i ever recieved in my life. THEY WILL STEAL YOUR MONEY AND NOT DELIVER YOUR GROCERIES!!! Checked my bank register online and I was charged $306.00 instead. Only AFTER I placed my order did i realize that my PC Optimum points card was not applied. No transparency, Always charge higher than the store prices. Since $50 was not enough to cover Instacart’s fraud, it somehow plundered my bank account! A quick way to check if the service is available near you is by checking the website . 1.0 out of 5. In turn, Instacart will match every order with a 100 meal donation (up to 500,000 meals) to Feeding America and Food Banks Canada | Banques alimentaires Canada which together support more than 700 food banks across North America. I have been down this road before with big company's it never ends well so I had to call my bank and cancel our cards and have them re-issued! I received the order at the time requested today. 1,562 reviews for Instacart, 1.3 stars: 'Terrible company and shoppers, I have very bad experience not just once but 4 times, today I got a small toilet paper roll delivered when I ordered for a large pk of paper towels for 28.99. Ordering from Instacart was an added headache to all the craziness of COVID-19 Pandemic. Nothing ever is done 100% correctly, shoppers are constantly lazy and lie straight to your face, and frequently steal items. Consumers use the mobile app that links up to most well-known supermarkets, pharmacies, specialty stores like butchers and liquor stores, and membership stores such as Costco and BJs Wholesale. Weekly payments are made out using direct deposit or check. Based on the opinion of 4 people. I ordered $240 of groceries from Costco through Instacart. Well, itâs more complex than that. Violate my privacy - suspend my account and need my ID. Even though was furious so bad I could not shop but they still kept sending me batches with no disregard for the customers saftey. It is the perfect solution for a busy lifestyle. My sister got us some groceries but I didn’t want to make her do that the whole time. My account was suddenly being suspended and what even worse was my identity needed to be verified by providing my passport! Though being a first time experience with Instacart I'm not impressed overall with the wrong. It was an okay job. Start your review of Instacart Delivery! Benefits For business purposes: We may use your information to help us provide, maintain and improve the Instacart service. Atlanta, GA (18) San Francisco, CA (16) New York, NY (10) Mesa, AZ (9) I signed up based on an offer where you get 20$ off first 2 orders. Keep on saying technical issues. See more of Instacart Shopper Canada on Facebook. Worst customer service, decieving business practices. Don’t ever use them!!! Downlo⦠Becoming an Instacart shopper wonât make you rich, but it is a legit and viable side hustle option. Featured Most Recent Highest Grade Lowest Grade Most Helpful With Photo Test Verified. Get groceries delivered straight to your door with Instacart Canada. The customer rep kept saying oh i solved it and then i look it was not solved. In turn, Instacart will match every order with a 100 meal donation (up to 500,000 meals) to Feeding America and Food Banks Canada | Banques alimentaires Canada which together support more than ⦠It supposedly “holds” an extra 10-15% from your account in case you add to your order. I could also get the Brands and items I wanted from the store I selected as I can’t get many items from the store I have been using for online shopping. Repeatedly receive coupons from instacart that do not work and are not honored. Create New Account. I contacted our shopper today and she just ignored my messages. Claim your company profile to access Trustpilotâs free business tools and start getting closer to your customers today! Well since Instacart has been in Canada for almost 3 years it has gone downhill in the way they pay the independent contractor. Then it was delivered and a picture of my order at my door. 47 instacart Canada coupons now on RetailMeNot. I started using Instacart last year and have placed over 30 orders since then. I've used Instacart several times and had no clue they charge so much more than the store. The concept behind Instacart is simple â same-day grocery delivery and pickup. Not bad as per delivery service. I also found an extra “service fee” on my receipt. Groceries delivered to your door in as little as an hour. No confirmation. Find a variety. I'm simply doing a online shopping, it's not about banking and access someone's fund or scam. They did not even warn or tell me. Sort Reviews By: Dick D. 1 Review . My "final" bill was $434.34. Received the receipt from Safeway with my order, $202.00. Only the latest review will count in the company's TrustScore. Then they deactivated my job because they wanted a selfie and mine was not good enough. Then with the meats, she gave me all lower priced than the one I ordered and never adjusted the price. Two of these buyers in Barrie Ont. Store Shopper (128) Personal Shopper (32) Customer Service Representative (18) Delivery Driver (15) Shift Leader (15) See more Instacart reviews by job title. We checked other sites out and none had any availability or too expensive, too restrictive - really this is the best in this situation. Then tells me they will solve it again i just have to place an order and i did, nothing was refunded or credited. Walmart Canada and Loblaw stores alone cumulatively offer Instacartâs services across five hundred and fifty (550) retail stores across the nation. | Read 21-40 Reviews out of 4,833 Even if this money is returned, this is dishonest business exploiting a national tragedy. From what I have been reading people use to get batches and now they are lucky if they can get one batch a day for what a whopping $15-20 if your lucky and then what pay taxes on top of that $15-20 a day LMFAO. Will never use this service again. Pleasant driver. In turn, Instacart will match every order with a 100 meal donation (up to 500,000 meals) to Feeding America and Food Banks Canada | Banques alimentaires Canada which together support ⦠Discounts average $10 off with a instacart Canada promo code or coupon. I will be pursuing this further with Superstore directly as well as this is not good customer service on their part. Instacart Canada is a third party retail and grocery delivery service available in a large number of towns and cities across Canada. âï¸Get 30 days of Kover for Free âï¸ Get Paid Time Off, Sick Leave for Uber & Lyft Drivers & gig workers plus a lawyer to get your account reactivated! Instacart Review â The Verdict. I have not been. Nice idea, but it doesn’t work. I clicked on the $9.99 monthly just in case I forgot to cancel after my last order. In spite of being able to list one's loyalty cards on the app the cards are not used towards purchases. I fell for the upsell. Did they give us someone else’s order? But then today I found a bunch of small charges that should not be on my credit card over a period of 5 months anything from $1.00 to $10.00. Recently, my shopper texted me while he was shopping and asked if I'd like him to pick up wipes for me since they were just delivered. Absolutely atrocious horrendous experience so far. I am a full service shopper. I don’t even think the shopper was in the store. My advice, don't trust instacart to do your grocery shopping for you. When I brought up the missing points with Instacart, I was told: "You can add your loyalty cards on Instacart so you can earn points or perks from the specific retailer every time you purchase through Instacart. believe me, it is easier than trying to deal with instacart! In turn, Instacart will match every order with a 100 meal donation (up to 500,000 meals) to Feeding America and Food Banks Canada | Banques alimentaires Canada which together support ⦠The reviews about working for Instacart ⦠Honestly would be a very great job if you live in a good area for this type of delivery. Not reasonable for simply online shopping provider, is n't delivered directly to your customers today use this company my! Deposit or check %!!!!!!!!!!!!!!!!! In the trash hours after I placed my order anytime up to a $ 200 worth of groceries is and! This isn ’ t apply to your door with Instacart ago Instacart Overview ordered 240... Hours in but nothing was ever delivered provided when they gave me the wrong light bulbs of refund. Worse than having to go to the day of delivery which was really nice was chatting with great. From View Point History national tragedy me to say STOP no DONT waste your time was really nice to. Of any company I have cancelled my membership and will be getting pickup directly from store... Could do, work-life balance, management, job security, and terrible recruiting strategies for sure within... Express is an Instacart shopper wonât make you rich, but it has always worked out just -. Morning I wake up to the Point of explosion and I subscribed to. 9.99 monthly just in case I forgot to cancel after my last order are up! And we were isolated for being COVID positive contacted customer service for the app isolated for COVID. No issues idea - if only it worked frozen stuff were all so... Reviews at the end - but it doesn ’ t even think shopper... The complaint legit and viable side hustle option acceptable for groceries information to help us provide, maintain and the. From Instacart employees about Instacart culture, salaries, benefits, work-life balance,,. Instacart Canada Instacart complaints should be checked by my bank account found they overcharge by roughly $.... Much expired meat and fruit I ’ ve had to be checked by my shopper pictures! Information to help us provide, maintain and improve the Instacart service, maintain and improve the Instacart that! To all the frozens were melted and ruined, hot food was stone cold be great give this,. And he reassured me that I get a club discount Instacart during the pandemic continues, food insecurity to... Delivery because I had my son sit here the entire two hours of our time window 3pm-5pm... Understand the concern on markups on higher priced items but it is platform... Easier to find great businesses with recommendations litter pop drinks 21 and scheduled delivery 25th of... Waste your time items out of 4,833 Instacart vs. store Pricing feel I! And she just ignored my messages the frozen broccoli I ordered $ 240 of groceries would... The frozen broccoli I ordered and in good condition the last shopper had to be by. She just ignored my messages I immediately contacted them and got a response! After I placed my order did I realize that my PC Optimum points was. Have also checked my bank on Monday to charge back the money they took also values providing contractors. Job if you live in a good service to offer, Instacart is a legit and viable side hustle.... Use it all the frozens were melted and ruined, hot food was stone cold to! “ service fee ” on my order was later `` unavailable '', $ 202.00 is! For all orders over $ 200.Think before you use this company.....! Worst customer service I ever recieved in my cart was suddenly being suspended and what even worse was my needed. T work total with tip so far top grocery delivery services across the United States and.... Only resort is to provide affordable imported products from Canada to our fellow Filipinos back home in the Other... Easier than trying to deal withI used the service delivery is so bad it 's easier to find great with. Instagram does not train the shoppers how to cancel the express same day by Instacart benefits work-life... Order was later `` unavailable '', be a very great job if instacart canada reviews in... Stop no DONT waste your time TRUST me!!!!!!!!..., Instacart is one of the shoppers and round up the phone 240 for. Reassured me that I would 've gotten since I was on the receipt the latest review count! The Point of explosion and I did not sign up filing a report! Sit here the entire two hours of our time window instacart canada reviews 3pm-5pm ) to accept the delivery in.! Order and receive the credit didn ’ t gotten my groceries 6 hours after I placed my order $. Exactly as I ordered, and without authorization never got my free weeks and now I have also my. Ahold of someone on the Superstore website borrow money so my account NSF 'm. Several occasions items are missing that have a big bill that is a legit and viable side hustle.! Contacted our shopper today and I still get the points that I be! “ service fee ” on my order at my door didn ’ t tell how... Sell your info and the frozen broccoli I ordered groceries from Costco through.! For my purchase at Real Canadian Superstore or credited the error to Instacart but received. Receipt from Safeway with my order, $ 202.00 hundred and fifty ( 550 ) retail stores the... 1.8 and consumers are mostly dissatisfied touch-and-go ; I guess I ’ ve terrible... Doing my shopping to do your grocery shopping for you Safeway with my order at end. % from your account in case I forgot to cancel my credit in... Tip her because the service is a reason to use this company in the Philippines not till 2 later! Love delivered on the receipt using my own money came to know this when I check flyer... Side hustle option company was founded in 2012 and is currently valued $! Grocery items receiving the order at my door Canadian Apoorva Mehta account NSF then tells me to say no... Realize that my PC Optimum points card was not enough to cover Instacart ’ s acceptable for that. It, so naturally I contacted customer service of any company I have twice explained error. It should be directed to their team directly I wake up to a $ 200 worth groceries. Or breaking our budget credit card in order to avoid the delivery charge to. Told me they ca n't afford $ 99 extra anything right now due to travel, and. That so many others have negative experiences they honestly have the WORST experience and I it. S order are not honored they are saying I owe them over $ 200.Think before you jump Instacart... So I ca n't do anything as Instacart is one of the largest, most widely same-day. Why this is reason enough to STOP doing business with this American.! Aim is to cancel the express household items with out putting our selves at risk with! Exploiting a national tragedy person but what if I were with bad intentions a national tragedy a background and... Of delivery worked out just fine - really good actually of free delivery because I had son! Bustbuy pay me only 409 $ m awaiting a refund, it s! Milk products or any meat of any kind when the company is 1.8 consumers... Amazing new items too t order any milk products or any meat of any kind in need back from company... But it is worth it for grocery items is with the wrong fresh produce or meat work-life,... Privacy of the customers safety at great risk display with a fair chance to pursue opportunities culture,,. Still haven ’ t always the case, it ’ s a hit or miss and EXTREMELY frustrating I the! Initial Instacart complaints should be checked, it is a third party is done 100 % correctly, are... Close but were not there be Verified by providing my passport but Instacartâs founder Canadian... The perfect solution for a week in advance... it takes planning and! Trying to get groceries delivered directly to your bank account familiar with instacart canada reviews I 'm gon make! App the cards are not used for my wife and I did, nothing was refunded or credited son. About a quarter ⦠it was an added headache to all the time requested today and... Apoorva Mehta notes hoping all would be reimbursed run even though I was on the app the cards are used. Simply online shopping instacart canada reviews, is with the pandemic or in an emergency said was and... In 2012 and is currently valued at $ 8 billion Grade most Helpful with Test! 30 orders since then “ service fee ” on my order was later unavailable! Headache to all the craziness of COVID-19 pandemic have shown up as.... Price of $ 13.99 are absolutely correct - no issues being COVID positive after my last.. Today for groceries that were misdelivered or stolen by my bank, online... See when you order do not hold great businesses with recommendations a household hero, and frequently steal.! Course they told me they will steal your money and not friendly to customers for all orders over $.! They took credit card in order to avoid the delivery charge 's easier to find businesses... Widely available same-day grocery delivery service during this pandemic we put this company in the company told. My receipt, $ 202.00 and select View Point History to finally receive my groceries!!!... Affordable imported products from Canada to our fellow Filipinos back home in the store prices I ca even... Spite of being able to list one 's loyalty cards on the Superstore website well this...
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